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About Us
FAQ PromoFrames About Us

 

About Us
Since 2002, PromoFrames has served the online and local Chicagoland community.  We are a family owned and operated business specializing in photo framing supplies & customization services and printing supplies. Unlike a lot of so called "super-stores" that sell anything and everything, we only sell products that we are knowledgeable about.  This is why we can provide you with helpful information so you may make an informed decision when shopping for framing products. Our success has been mainly due to return customers who value honesty, customer satisfaction, speedy service, and phone consultation. If you are a returning customer, we thank you. If you are new, we would like to offer the same type of service commitment to win your business. Whether you are the end user or you have a client you wish to serve, we will take care of you every step of the way.

Total Customer Satisfaction Policy
We are extremely committed to your satisfaction when shopping with us.  One of the ways to achieve this is to have the following turnaround policy when responding to your email inquiries. 

  • 4 hour response when email inquiry submitted 6:00am - 3:00pm CST Monday through Friday excluding holidays.
  • 1 business day response when email inquiry submitted during all other times.  

If you would like to speak to a customer representative, you can also contact us by calling our toll-free number at 866-566-7224 during normal business hours (8-6 Central M-F). If something is not right and you are not satisfied with your purchasing experience at PromoFrames, please let us know, and we will do whatever we can to make it right. We have a history of being fair and equitable to our customer situations. However, we will not cave in to unreasonable customer demands. You can also send an email to PromoFrames Email Address, and state the reason for your dissatisfaction. If you are not satisfied with the product itself, we unfortunately cannot refund 100%.  Please see our Shipping & Returns Policy.

Our Products and Prices
We carry only the highest-quality products.  We try to stay away from the super-cheap products because we believe that you eventually get what you pay for. The products we sell are all BRAND NEW, and we constantly keep ourselves updated on the latest and greatest products.  That is why we don't offer the largest selection, just the best. 

Shipping & Handling Fees
Please see our clear Shipping & Returns page for more details.

Payment Methods
We accept major credit cards: American Express, Visa, Mastercard, Discover. We can also accept money order/certified checks (product shipped upon receipt), and regular check (product shipped after clears bank).  Checks need to be made payable and sent to:

    PromoFrames LLC
    1113 Tower Rd
    Schaumburg, IL 60173

Wire transfers can be arranged for amounts greater than $1,000.00.  If you have any questions about other methods of payment, please contact us at PromoFrames Email Address.

Sales Tax
Updated 1/1/2016: We are required by Illinois Department of Revenue for Cook County to charge a sales tax of 10.0% on all orders shipped to addresses within Illinois, USA only.  No sales tax is charged on orders shipped outside of Illinois. If you are in Illinois and you are a tax-exempt organization, please fax a government-issued tax-exempt certificate letter to (267)295-8009.

 

 

 

 

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