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Frequently Asked Questions
FAQ PromoFrames FAQ

The PromoFrames Frequency Asked Question (FAQ) section we have designed so you can easily find answers to some of the more commonly asked questions we have come across ranging from cardboard picture frame sizes to shipping questions.

1. Frames

I have a 4x6 sized picture. What size frame do I need?

What's the difference between a 5x7 and a 7x5 frame?

Do you offer wholesale lots?

2. Imprinting

How long does it take to process text imprint orders?

How long does it take to process logo imprint orders?

Can I print my logo on any frame?

Do you customize the entire frame?

3. Shipping

If I order something today, will you ship today?

Can you ship using our UPS, Fedex, or DHL shipping account?

If I call at 4 PM and have an urgent next day order that needs to be placed with no imprinting - is there anything that can be done?

4. Payment

Is ordering over the phone faster than ordering online?

Do you accept purchase orders?

What will you do with my personal info?

5. Miscellaneous

What happened to your printer ink, toner, paper products?

 


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