1. Shipping Methods
2. Shipment Processing
3. Shipping Outside of the USA
4. APO/FPO Shipping
5. Shipping FAQ
6. Return Policy
7. Exchange Policy

We use United Parcel Service (UPS) to ship our products. In order for us to provide you real-time shipping charges before ordering, we use an originating zip code of 60067 (Palatine, IL).

Your shipping & handling fees will be calculated based on the weight, insured value of the shipment, and your zip code. This S&H cost is available online only for the 48 contiguous states.  And the fees are shown BEFORE you click the "Submit Order" button. For other U.S. territories, and foreign destinations, real-time shipping calculation is not available and will show "$0.00" when ordering. We will follow-up via email or phone to provide you with a shipping cost quote for those destinations. For your convenience we have included several shipping fee examples:

AS OF 8/07/09: Sample Shipping & Handling Fees for item: Qty 200 of the Panel Mount Easel Black 4x6.

Ground is the standard method for shipping if you are not in a hurry. Delivery ranges from 1-5 business days depending on your proximity (does not deliver on weekends) and has no guaranteed delivery time.

3 Day Select is the preferred method for those who want it a little bit quicker and whose Standard Ground shipping is in the 4-5 business days range. This method has a guaranteed delivery in 3 full business days (not including the day it was shipped out) and has no guaranteed delivery time for the day the package arrives.

2nd Day Air is ideal for packages that do not need overnight shipment but still are in a time-crunch.This method has a guaranteed delivery in 2 business days (not including weekends) and has no guaranteed delivery time for the day the package arrives.

Next Day Air Saver is a perfect option for any customer wanting to receive the package in 1 day but trying to keep it as affordable as possible. This option is guaranteed by the next business day, but delivery time is not guaranteed, and can be delivered up to the end of the day.

Next Day Air is ideal for shipments that must arrive earlier in the business day with a guaranteed time. This shipping method is guaranteed by the next business day (not including weekends) by 12 P.M.

Next Day Air Early AM is an option available for customers who want that next day delivery service earlier then the Next Day Air option. With Early AM the package is guaranteed by 9 AM the following day (not including weekends)

Next Day Air Saturday is available upon request (not as an option on our website). Please call or email us to discuss this option.

Special Notes
All of your shipments are tracked and insured.  We will send you tracking information via email within 1 business day of shipment. Please do not use a P.O. Box for the ship-to address, it must be a physical street address.

Shipment Processing
If you order by 12:00 P.M. Central time, your product would be shipped same-day 90% of the time. Exceptions include orders that have imprinting on the frames (can take another 3-4 business days before shipping). If we have stock issues, we will notify you asap so that we can resolve it quickly. Orders made after 12 Noon would be shipped the following business day (although we may be able to occasionally squeeze out the door some late orders same day). 

Shipping Outside of USA
We currently ship to the USA 50 states, U.S. territories, and Canada. If you are in Canada please note that you MAY be charged import duties by your own country. We have no involvement in this. Please check with your local UPS Service center to get better estimates on what types of import charges (including local broker fees) you might incur upon delivery. Any standard shipping to Canada will incur duty/brokerage fee's up to 60% of your purchase, with expedited shipping methods the brokerage fees are included. If you contact us we may be able to get an estimated broker fee, but what UPS will charge upon delivery may be different from the estimated cost. You can also email us () to get a quote before making an order as well.

Other possible charges include local GST and Provincial taxes depending on where you live. All of these possible fees are calculated after your package leaves our door. Please understand that while we will try our best to estimate costs for you, any taxes, fees, or charges are your responsibility.

APO/FPO Shipping Via Postal Service
We don't normally ship via USPS (United States Postal Service). However, to support our military, we will ship to any APO/FPO address at cost (e.g. $5.15 Insured Priority Mail will cost you $5.15 with no additional service charges for our military). People with APO addresses should call or email us () for a shipping quote. WE STILL MUST HEAR BACK FROM YOU VIA EMAIL TO APPROVE ALL SHIPPING CHARGES IN ORDER FOR US TO SHIP TO APO/FPO ADDRESSES.

We understand that from time-to-time, customers will need to return product for various reasons including just not being happy with the product itself. If the product is saleable condition (frames only), you can return it within 14 days of receipt of shipment through our Returned Materials process.  If you choose to return the product, you are responsible for shipment costs back to us. We suggest that you get a tracking number and insurance for that package so that it is covered if there is an unforeseen incident. We also charge a 20% restocking fee to place back into our distribution warehouse system. Once we receive/inspect the frames and deduct the 20% restocking fee, the remaining amount will be credited back to you. Please allow 4-5 business days for the credit to appear on your statement.

Ordering online is never an exact science, and even though we try to provide you with as much information about a product as we can, we understand that sometimes when you receive a product it wasn't the one you were exactly looking for. Like in our return policy, you are responsible for covering the costs of the shipment of those frames back to us. However at that point, we can go ahead and credit the amount of your initial order for your frames (not including shipping costs) to your exchange order.